Privacy Policy | Vrek Lekker

At Vrek Lekker, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us — whether through our website, social media platforms, or direct communication.

1. Information We Collect

We may collect the following types of personal information:

1.1 Contact Information

Your name, email address, phone number, delivery or PUDO address.

1.2 Order Information

Products ordered, payment method, delivery notes, and communication related to your order.

1.3 Website & Device Information

Through cookies and analytics tools, we may collect information such as:
IP address, browser type, device information, pages visited, time spent on the site, and referral sources.

1.4 Optional Marketing Information

If you choose to subscribe, we may collect your email or mobile number for promotional messages.

2. How We Use Your Information

We use your information to:

Process, pack, and deliver your orders
Provide customer support
Send order updates and communication
Send promotions or news (only if you’ve opted in)
Improve our website and user experience
Meet legal and tax obligations
Prevent fraud or misuse of our services
3. Sharing Your Information
We do not sell your personal information.
We may share your information only with trusted third parties who help us operate our business, such as:
Payment processors (e.g., Yoco, Payfast, Wix Payments)
Courier and logistics partners
Website hosting and analytics services
All partners are required to keep your information safe and confidential, and only use it for the purpose we specify.

4. Data Retention

We retain personal information only for as long as necessary:

Order and invoice records: kept for 5 years to comply with South African tax law
Customer support messages: kept until resolved
Marketing information: kept until you unsubscribe
Website analytics: stored according to the analytics service’s standard retention period

After these periods, data is securely deleted or anonymised.

5. Your Rights

Under POPIA, you have the right to:

Request access to your personal data
Ask us to correct or update your information
Request deletion of your data (where legally allowed)
Withdraw consent for marketing at any time

To exercise these rights, please email admin@contentbyc.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve your browsing experience
Track website performance
Understand how customers use our site
Deliver relevant online advertising (if applicable)

You can control or disable cookies through your browser settings.
Note: Some features may not work correctly if cookies are disabled.

7. Security

We take your privacy seriously.
Your data is stored securely, and we use reasonable technical and administrative safeguards to protect it from loss, misuse, or unauthorised access. While no online system is ever 100% secure, we continuously work to protect your information.

7. Security

Updates to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date. Continued use of our website or services means you accept the updated policy.

For privacy questions or concerns, please contact:

📧 Email: admin@contentbyc.com
📞 Phone: +27 (63) 698-7480
🌐 Website: https://www.vrek-lekker.com

Vrek Lekker reserves the right to make changes to these terms, conditions, and policies at any time without prior notice. By placing an order, you acknowledge that you have read, understood, and agreed to the latest version of this Privacy Policy.

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