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Effective Date: 28 October 2026

At Vrek Lekker, every order is freshly prepared and packed with care. To help you plan your delivery, please read the lead time and courier guidelines below.

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1. Lead Time – Making Your Order

Every order is made fresh, especially for you. Please allow at least 4 business days (Monday–Friday) for us to make, pack and prepare your order before it is handed to the courier. It can take longer depending on:

  • Order volume

  • Stock availability

  • Seasonal demand

Personalised, custom-sticker and pre-order items may take longer – pre-order products show their expected shipping date on the product page. This lead time does not include courier delivery time.

If an item is out of stock, we will contact you directly before we begin processing your order.

 

2. Need It by a Certain Date? Order at Least 10 Working Days Ahead

If you need your order for a birthday, event or gift, please place it at least 10 working days (Monday–Friday, excluding public holidays) before the date you need it. This allows at least 4 days for us to make your order, up to 4 days for courier delivery, and a small buffer for courier delays. Tell us the date you need it by:

  • Use the "Date required" field on the product page (where available), OR

  • Add your preferred date in the notes section

Orders placed with less than 10 working days' notice are welcome, but we cannot guarantee they will arrive in time. Please also remember:

⭐ We cannot guarantee exact delivery dates once the parcel is with The Courier Guy, as courier delays are outside our control.

 

3. When Will I Receive My Order?

Once your order has been processed and handed to The Courier Guy, transit time is 1–4 business days, depending on your area.

Main Regions (e.g., major cities):
Usually 1–2 business days

Regional & Outlying Areas:
Usually 2–4 business days

Couriers deliver Monday–Friday only, excluding public holidays.

 

4. Tracking Your Order

You will receive a waybill number or tracking link the moment your parcel has been booked for collection.

You can track your order directly on their website. Please allow 24-48 hours for the system to update. 
For any issues after dispatch, please contact:

📦 The Courier Guy

Please ensure your phone number is correct — this is how the courier will contact you upon delivery.

Once your parcel is handed over to The Courier Guy:

  • Transit delays are possible

  • We cannot reroute, speed up, or change delivery details

  • We are not responsible for courier handling, delays, or missed delivery windows

By placing an order, you understand that delivery times are estimates and may vary.

 

5. Damaged Parcels

If you receive a damaged item:

  • Take a clear photo immediately upon opening

  • Report it to us within 24 hours

  • We will arrange a replacement as soon as possible

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6. Heat & Storage Warning

Our products are heat-sensitive.
Please collect your parcel promptly and store all fudge in a cool, dry place.

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Policy Updates

Vrek Lekker may update this policy at any time without prior notice.
By placing an order online, you confirm that you have read and agreed to the latest version of this Shipping & Lead Time Policy.
 

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