Terms & Conditions – Vrek Lekker Online Orders

By placing an order on our website, you agree to the following Terms & Conditions. These terms are designed to ensure smooth service, fairness, and protection for both you (the customer) and us (Vrek Lekker).

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1. Ordering & Payment

• All orders must be placed online via our official website.

• Orders are confirmed only once full payment has been received.

• Payments can be made via EFT or the available online payment methods.

• Once payment is made, no changes or cancellations are permitted.
   

2. Shipping & Delivery

• Orders are shipped on Mondays to Thursdays, provided stock is available.

• Please allow 3–4 working days for production before shipping.

• Delivery usually takes an additional 2–5 working days, depending on the courier.

• Once your tracking link is sent, all courier-related queries must be directed to The Courier Guy.

• Vrek Lekker is not responsible for delays caused by couriers or incorrect delivery details supplied by the customer.
   

3. Collection Points

• At times, collection points may be arranged in certain areas.

• If you choose collection, please arrive on time. If you miss the arranged slot, you will need to wait for the next available collection time.
   

4. Returns & Refunds

• Due to health and safety regulations, no food products may be returned.

• If items are damaged during delivery, you must send us a clear photo immediately upon receiving your parcel.

• Replacements will be provided if damage is confirmed. Cash refunds are not offered.

• Refunds are not available for late deliveries or missed collection times.
   

5. Product Information

• All products are handmade and may vary slightly in appearance, size, or colour.

• Expiry dates are indicated on all products and must be adhered to. Vrek Lekker is not liable for products consumed after their expiry date.
   

6. Liability

• Vrek Lekker is not responsible for any allergic reactions. Ingredients and allergens are listed on packaging; it is the customer’s responsibility to read these before consumption.

• Once products leave our premises, we cannot be held responsible for storage, handling, or misuse.
   

7. Privacy & Data

• Customer details provided during checkout will be used only for order processing, communication, and delivery.

• Vrek Lekker will never sell or share your information with third parties, except where required for delivery.

8. Legal

• These Terms & Conditions are governed by South African consumer and commercial law.

• By placing an order, you agree that you have read, understood, and accepted these Terms & Conditions.

📧 For questions or support: admin@contentbyc.com
📞 WhatsApp: +27 (63) 698-7480

Vrek Lekker reserves the right to update or amend these Terms & Conditions at any time without prior notice. Customers are encouraged to review them regularly.